smart workspace




In the smart workspace of tomorrow, everything is connected and personalised.


The shift towards the smart workspace is happening for several reasons – to increase productivity, ensure greater energy efficiency, empower staff with better information, and accommodate an evolution in workstyles.


Much of the conversation in this area tends to focus around the role of AI. And with good reason. The role of AI in the smart workspace will only continue to expand into 2019 and beyond. But it is important to note that other factors are at play as well.


Many of the most promising smart workspace developments are about convergence and integration – finding ways to seamlessly fit existing technology into work environments. In addition, IoT plays a large role when it comes to the creation of “smart buildings”.  


Smart workspace technology ultimately promises substantial energy savings and more productive employees. In late 2018, Dimension Data published a report detailing 5 key tech trends in digital workplace evolutions. We have outlined a summary of the report with some accompanying statistics below:


AI driven, voice enabled virtual assistants in the office


2019 will see a much great use of consumer AI in work environments. When used correctly, voice assistants should be able to automate simple admin tasks. In turn, this will help speed up processes and reduce costs.


62% of organisations expect virtual assistants to have a place in their processes in the next two years.


According to Gartner, in 2018, 45% of the fastest growing companies in the world employed more smart machines and virtual assistants than people.


AI spending is forecasted to grow from $640 million in 2016 to $37 billion by 2025.


Smart buildings are evolving into smart workplaces


Buildings and offices are beginning to merge closer thanks to IoT, AI, machine learning, and wireless virtual beacon technology, transforming smart buildings into smart workplaces.   


Activity based working and other agile models are now combining workplace design with big data.


In 2019, spending on Smart Building Technology is expected to reach $17.4 billion.


By 2020, there will be an expected 21 billion devices connected to the IoT.


Support from major vendors is driving adoption of WebRTC


Web Real-Time Communication allows you to set up and conduct a video conference using only a web browser. All who attend can do so via their own browser – at a much higher quality than other forms of conferencing tools. It’s better communication, more seamlessly enabled.


The WebRTC market is set to reach $4.45 billion by 2020.


57% of the video conference market is now owned by WebRTC and demand will only continue to increase.


Video becomes the default mode of communication


Video is already becoming mainstream. So much so that organisations are re-adjusting their workspaces to leverage its power and potential. Where once it was whiteboards it’s now video-enabled devices for richer, more effective collaboration.


96% of businesses say video helps train employees better and faster.


Video will account for 79% of web traffic by 2020.


From BYOD to BYOA – the next wave of employee empowerment


Bring your own device was the beginning – Bring your own app is the next stage. The way employees get their work done will increasingly become a matter of individual choice. Collaboration and communication is becoming more customised to an individuals own preferences thanks to advancements in app development & integration technology.  


70% of millennials admit to bringing their own apps from outside their company to support their work.


According to a study conducted by Salesforce, dedicated, department specific company apps boost employee activity by 34%


54% of the highest-performing IT departments have deployed in-house company app stores.